Refund policy and Terms of Service

• SHORT SUMMARY OF THE REFUND POLICY:

What customers are required to do? 

- Send us an e-mail (support@prettycurlygirl.com) with your full name and order number and the items that you want to return.

Under what circumstances will you receive a refund? 

- If the products is not the same as you ordered, or if the products has been damaged due bad delivery, or if you just do not want the product anymore (and it is unused. You will receive a full refund, 

Timeframe in which we accept returns

- This is 14 days after delivery.

When can you expect a refund?

- After 5 work days.

 

Terms and Conditions

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Obligations of the Consumer During the Cooling-Off Period
Article 8 – Exercise of the Right of Withdrawal by the Consumer and Costs Thereof
Article 9 – Obligations of the Entrepreneur in Case of Withdrawal
Article 10 – Exclusion of the Right of Withdrawal
Article 11 – The Price
Article 12 – Performance of the Agreement and Additional Guarantee
Article 13 – Delivery and Execution
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Disputes
Article 18 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Additional agreement: an agreement under which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur.
Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession.
Day: calendar day.
Digital content: data produced and supplied in digital form.
Continuing performance contract: a contract that provides for the regular delivery of goods, services, and/or digital content during a certain period.
Durable medium: any tool – including email – that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation or use for a period adequate to the purpose of the information and that allows unchanged reproduction of the stored information.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person offering products, (access to) digital content, and/or services to consumers at a distance.
Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organized system for the remote sale of products, digital content, and/or services, whereby up to and including the conclusion of the contract, exclusive or partial use is made of one or more means of distance communication.
Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions. Annex I need not be provided if the consumer has no right of withdrawal with regard to their order.
Means of distance communication: a method that can be used for concluding a contract without the consumer and entrepreneur having to be in the same place at the same time.

Article 2 – Identity of the Entrepreneur

See the Contact Page.

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the contract is concluded, how the terms can be inspected at the entrepreneur’s premises and that they will be sent free of charge upon request.
If the contract is concluded electronically, these terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable medium.
If, in addition to these general conditions, specific product or service conditions apply, the second and third paragraphs apply mutatis mutandis, and the consumer can always rely on the most favorable applicable provision in case of conflicting conditions.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this shall be explicitly stated in the offer.
The offer includes a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to enable proper evaluation by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Every offer contains such information that makes clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The Agreement

The contract is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and complies with the conditions set forth.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. The consumer may dissolve the contract as long as this acceptance has not been confirmed.
If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.
The entrepreneur may—within legal limits—obtain information on whether the consumer can meet payment obligations, as well as on all facts relevant to responsibly entering into the distance contract. If such investigation provides good grounds, the entrepreneur may justifiably refuse an order or attach special conditions to its execution.
Upon delivery, the entrepreneur shall provide the following information in writing or in another durable manner:

• the address where the consumer can lodge complaints;

• the conditions and method for exercising the right of withdrawal;

• information about warranties and post-purchase service;

• the total price including taxes and delivery costs;

• the method of payment and execution;

• the requirements for terminating long-term contracts;

• the model withdrawal form (if applicable).

For long-term contracts, these provisions apply only to the first delivery.

Article 6 – Right of Withdrawal

For products:
The consumer can withdraw from a contract for the purchase of a product within 14 days without giving any reason.
The cooling-off period starts on the day after the consumer, or a third party designated by them (other than the carrier), has received the product.
For multiple products ordered in one order: the cooling-off period begins on the day the last product is received.
For deliveries in parts: on the day the final part is received.
For regular deliveries: on the day the first product is received.

For services and digital content not delivered on a physical medium:
The consumer can withdraw within 14 days from the day following the conclusion of the agreement.

Extended cooling-off period if not informed of withdrawal right:
If the entrepreneur has not provided the required information regarding the right of withdrawal or model form, the cooling-off period ends 12 months after the original period. If the information is provided within that 12-month period, the period expires 14 days after the day the consumer receives the information.

Article 7 – Obligations of the Consumer During the Cooling-Off Period

The consumer shall handle the product and packaging with care and only unpack or use it to the extent necessary to determine the nature, characteristics, and functioning of the product.
The consumer is liable for any depreciation if the product is handled in a way that goes beyond what is permitted.
The consumer is not liable for depreciation if the entrepreneur failed to provide the legally required information about the right of withdrawal.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Costs Thereof

The consumer shall notify the entrepreneur within the cooling-off period by means of the model form or any other unambiguous statement.
The consumer shall return the product as soon as possible, but within 14 days of the notification, unless the entrepreneur offers to collect it.
The consumer shall return the product in its original condition and packaging, if reasonably possible.
The consumer bears the risk and burden of proof for correct and timely exercise of the right of withdrawal.
The consumer bears the direct costs of returning the product unless otherwise indicated by the entrepreneur.
If the consumer withdraws after requesting service commencement during the cooling-off period, the consumer owes a proportional fee.
The consumer bears no cost if the entrepreneur failed to provide the required information or if consent was not explicitly given.

All additional agreements are automatically terminated upon withdrawal.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

If the entrepreneur allows electronic notification, they shall confirm receipt promptly.
The entrepreneur shall refund all payments received, including standard delivery costs, within 14 days of notification. Refunds may be withheld until the product is received or proof of return is provided.
Refunds are made using the same payment method unless the consumer agrees otherwise.
If the consumer chose a more expensive delivery method, the entrepreneur is not obliged to refund the additional cost.

Article 10 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the following products/services from the right of withdrawal if clearly stated prior to the contract:

• Products or services with prices subject to financial market fluctuations beyond the entrepreneur’s control;

• Public auctions;

• Fully performed services where the consumer consented and acknowledged loss of the right of withdrawal;

• Package travel and passenger transport contracts;

• Accommodation, transport, or catering with specific performance dates;

• Leisure activities with specific performance dates;

• Custom-made products;

• Perishable goods;

• Sealed products not suitable for return for health or hygiene reasons, once unsealed;

• Goods inseparably mixed after delivery;

• Alcoholic beverages with delayed delivery subject to market fluctuations;

• Unsealed audio/video recordings or computer software;

• Newspapers and magazines (except subscriptions);

• Digital content not on a tangible medium after explicit consent and acknowledgment of waiver.

Article 11 – The Price

During the stated validity period, prices of offered products/services will not increase, except for VAT changes.
Variable pricing may apply for products linked to financial market fluctuations beyond the entrepreneur’s control.
Price increases within three months are only allowed if resulting from legal changes.
After three months, increases are only allowed if contractually agreed and the consumer can terminate the contract.
All prices include VAT.

Article 12 – Performance of the Agreement and Additional Guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, listed specifications, and applicable legal requirements at the time of conclusion.
Any additional guarantee provided by the entrepreneur, supplier, or manufacturer does not limit the consumer’s statutory rights.
An additional guarantee refers to any commitment granting rights beyond what is legally required in case of non-performance.

Article 13 – Delivery and Execution

The entrepreneur will exercise the utmost care in receiving and fulfilling product orders and service requests.
The delivery address is the one provided by the consumer.
Orders will be executed promptly but within 30 days unless otherwise agreed.
If delivery is delayed or cannot be executed, the consumer will be informed within 30 days and may dissolve the contract without charge.
Upon dissolution, all payments will be refunded promptly.
The risk of damage or loss rests with the entrepreneur until delivery to the consumer or their representative.

Article 15 – Payment

Payment for goods is made in advance.

Article 16 – Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints accordingly.
Complaints must be submitted promptly, clearly described, after discovering defects.
Complaints will be answered within 14 days. If more time is needed, the entrepreneur will notify the consumer when to expect a detailed response.
The consumer must give the entrepreneur at least 4 weeks to resolve the complaint amicably before it becomes a dispute.

Article 17 – Disputes

Only Dutch law applies to contracts between the entrepreneur and the consumer to which these terms and conditions relate.

 

Mobile Terms of Service

Pretty Curly Girl Products

Last updated: Nov. 6, 2025

The Pretty Curly Girl Products mobile message service (the "Service") is operated by Pretty Curly Girl Products (“Pretty Curly Girl Products”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pretty Curly Girl Products’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pretty Curly Girl Products through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pretty Curly Girl Products. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to PrettyCurly or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pretty Curly Girl Products mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to PrettyCurly or email Support@prettycurlygirl.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.